About Us
Service Promise
We pride ourselves on the delivery of 'first class' customer service that not only meets, but exceeds our client's expectations. Testimony to our ability to achieve this is the level of repeat and referred business we enjoy from our clients, some of whom we have successfully provided IT support to for over 20 years.
Through our service promise we outline our commitment to:
- Enrolling only the very highest calibre of person across all areas of our business
- Providing our clients with support 24 hours a day though our remote service desk
- Developing strong partnerships with hardware and software industry leaders
- Building a team with the skills and experience to attend any of our clients premises within 4 hours of a issue being logged.
- Undertaking 'satisfaction surveys' with clients to ensure with are meeting their individual requirements.
To ensure we continuously deliver this level of service to all our clients, we have established a four tier work program:
Step 1 - After our initial consultation, a BEC technician will visit your site/sites to complete a full site audit, documenting the problems, needs and wants of the site.
Step 2 - The account manager will then work to produce a full IT strategy. This would take the form of a 'full managed service' or a traditional IT proposal/support contract.
Step 3 - Once the client has agreed on the proposal/the way forward, then we will present a Project Mandate Document with your allocated Technician, setting out the procedures and timescales for the project.
Step 4 - On completion of the project and the site is fully stable our support team will continuously monitor the site under the direction of your allocated technician, with the target of 100% uptime for the network